1. Refund requests
Customers who wish to request a refund should email [email protected] and provide their order reference, purchase email, product name, and reason for the request.
2. Eligibility
Refund eligibility and any stated refund window are governed by the terms displayed on the relevant product or checkout page at the time of purchase, together with mandatory rights under applicable consumer law. This general policy does not override a product-specific guarantee or applicable legal requirement.
3. Failed delivery or access issues
If a purchased product was not delivered or cannot be accessed, please contact support. We will review the issue and seek an appropriate solution, which may include restoration of access or a refund where warranted.
4. Approved refunds
When a refund is approved, it is normally issued to the original payment method. The time required for the credit to appear depends on the payment processor and the financial institution involved.
5. Billing concerns and disputes
If you do not recognize a charge, suspect duplicate billing, or wish to dispute an order, contact support promptly with available purchase details. You also retain any rights to raise a dispute with your payment provider. We will cooperate with payment-provider investigations as appropriate.
6. Subscription cancellation
If a specific product includes recurring billing, its renewal cycle, amount, and cancellation instructions must be shown before purchase. To request cancellation of future renewals, contact support using the purchase email and product details. Cancellation does not automatically reverse charges for prior billing periods, except where required by law or promised in product-specific terms.